Go Live! 12 Principles for Optimizing SaaS Implementation and Client Relationships

About Go Live! 12 Principles for Optimizing SaaS Implementation and Client…

This book is intended for small to medium sized SaaS companies who implement business-to-business solutions over a designated timeframe to clients. It introduces 12 principles to help your implementation team excel, from essential foundations like streamlining processes, to customer approaches like simplifying complex solutions, to best practices like investing in training. Does it seem like your team is reinventing the implementation wheel for every new project? Are you still struggling to hit launch deadlines? Do the project scopes seem to shift weekly, dragging things on indefinitely? After implementation, do clients see you as a trusted partner? Are you wasting valuable resources on unsustainable practices like endless customization, constant retraining, or workarounds that are difficult to support? Are clients spreading the word about your great product, or are they more likely to…

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