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Studies in Conversational UX Design (Human€“Computer Interaction Series)

Studies in Conversational UX Design (Human€“Computer Interaction Series)
Paperback
Edition:
Softcover reprint of the original 1st ed. 2018
Authors:
Robert J. Moore
Margaret H. Szymanski
Raphael Arar
Guang-Jie Ren
Publisher:
Springer
Release Date:
2019
ISBN-10:
3030070638
ISBN-13:
9783030070632
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About Studies in Conversational UX Design (Human€“Computer Interaction Series)

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual…

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